Miami/Ft. Lauderdale
Gulfport, MS
5 Frequently Asked Questions About Moving
When it comes to hiring a moving company, there are many questions people have regarding the services they’re going to receive. After all, moving is a complicated endeavor—and every moving company will work according to their own set of strategies and techniques that they’ve developed over their years in business.
As one of the leading moving companies in Florida, our team at First Class Moving—a Miami/Sunrise and Tampa moving company—is used to answering questions from potential customers about the professional services we provide for relocation. In this article, our trusted Florida movers will share some of our top FAQ’s to help you resolve any unanswered questions you may have about the process.
What Paperwork Must A Mover Provide?
Your mover must provide the following documents at the time of estimate or prior to the mover:
- Copy of a written binding or non-binding estimate
- Copy of the DOT publication “Your Rights & Responsibilities When You Move”
- Information about the neutral dispute settlement/arbitration program information
- Information on how to contact the mover for any questions you may have
What Is A Bill Of Lading?
A bill of lading a term that you will hear frequently during your move. The bill of lading is a contract for the move for you and the mover. This will be provided to you before your move starts. It is your responsibility to become familiar with the terms and sign it. Make sure that you keep this safe and with you until the move is complete and any claims are completed.
What Happens If My Items Are Not Picked Up Or Delivered On Time?
It is important to read your bill of lading to see what type of standards your movers will be held to. More than likely, they will be held to a “reasonable dispatch” requirements. This requires the movers to complete the transportation within a reasonable time during the dates laid out in the bill of lading. Inclement weather and other non-avoidable delays may be exempt.
Will I Be Reimbursed If My Goods Are Not Delivered As Promised?
This will depend on what the problem may be. A mover is not obligated to compensate the customer, however, in most cases if they are at fault, they will. It is important to file a claim as
quickly as possible to get the process started. Civil action can be pursued if the mover is non-compliant.
Will My Total Be The Same As My Estimated Quote?
This will depend solely on whether or not you have a binding or non-binding contract. A binding contract states that the move must be done for the estimated price. A non-binding contract will not bind the estimate to the total cost.
What Is An Order For Service?
An order of service is often confused with the bill of lading or contract. The order of service is simply an authorization for the movers to ship your items. It will include the estimated charge and any other special services you have ordered.
Expert Moving Services In Miami & Tampa Florida With nearly 20 years in business, First Class Moving and Storage has made a name for ourselves by providing top-notch moving solutions and world-class customer service. Offering a comprehensive menu of services for superior residential and commercial moves, including assembly & disassembly of furniture, temporary storage, and full-service packing and unpacking—and much more.
For more information about our personalized moving services, get in touch with our team today by giving us a call over the phone. Or, to get a free quote on your next move, fill out our online form for an in-house consultation and pricing estimate.
Google Rating
4.3
Based on 237 reviews
First Class Moving Systems, Inc.
4.3
Carolyn Aulicino
1779549072
Our experience with First Class Movers was absolutely First Class! From the very first call to schedule the estimate, the estimate process with Phil who had extraordinary experience and insights to share, Barbara our relocation coordinator who was beyond effective and efficient, and the pick and delivery team members Kalu, Danny, Bobby, Marcellus and Kasey were hard working, attentive to every detail and a delight to work with. I would rate more than 5 stars if that was an option!
Johann Christoph Gaedertz
1779397727
The service was good, the estimation however was a bit in-transparent. The packing crews worked very quick, sometimes a bit too quick for the owners. Otherwise everything arrived without any scratches or damages and in time. This is a great result for a moving company !
Brenna Plankey
1777064208
Amazing company! Very professional, super quick and efficient. It was originally a two day move and they did it in one! Highly recommend this company, they really gave first class experience 👏🏼
Dennis Holloway
1776357755
Josh, Robert, and Marvin/Melvin did a great job packing our things. They were careful but efficient.
Mary Lanz
1775856297
Great moving company. They were very professional and careful with the contents. The company was very good at following up during every process of the move. Highly recommend!
G W
1774944257
What can I say but use them you want regret it.Starting with Phil G. Very honest and professional sales rep, then came Kelly and Mary the office staff that did exactly what Phil promised,then the icing on cake Richard the Semi truck driver and his very professional pacing crew that lasted from Tarpon Springs Fl to Fairborn ohio.tThis is something you don't do every day so take my recommendation use them
Joseph Scott
1774643101
Very pleased with all aspects of the move. Our driver, Eric James, was outstanding. The packing/load/unload crews on both ends of our FL to AR move were great and very accommodating to any requests we had. Kelly at the office handled logistics very well. Their price was very competitive. Good job all around! Highly recommend!!
Jennifer Brown
1774375322
Very dependable and super responsive in granting all my requests. The care and attention paid to ensure that all my items were packed safely wa
marlene sokol
1773942814
Great experience with First Class Moving! It started with Phil, who explained our options very clearly in a move that came with some complications (storing our belongings while we waited for the sale of our Tampa home to be final). Kelly was our contact after that. She was patient, attentive to detail and always empathetic. On Moving Day, Danny and his crew were wonderful. They were efficient, careful and professional on Day 1 in Tampa, which went smoothly; and at our destination, where things were not as smooth because an error at the storage site. But the moving team did not complain. Although we wound up with a slightly smaller storage unit, they made sure everything fit and was well cared for. From start to finish, communication was great and the company did all it could to minimize stress. I would absolutely use them again.
BLAIR CRAWLEY
1768853146
The movers did an amazing job packing things up carefully and moving it to the truckScott answered all my questions and did a great job explaining how it would all go town.
J.
1767924603
We just moved not too long ago and Kalu and Chris handled our moving very friendly and professional, they were very carefully with our furniture and everything else. We definitely recommend this company to anyone. Thank you guys!
Douglas King
1766608149
Phil Grindstead was very professional developing the inventory and quote for moving house hold items to an out of state location. He answered my questions and explained several other things related to the move.
Floridian Truth
1765896299
Terrible company. Poor service, everything damaged and wet from warehouse. Heard crew members telling horror stories of people and how this company runs.
Sheila Gleason
1764088463
I have moved numerous times within the US as well as internationally over the past 30 years and want to compliment Steve Gates and his team for doing a great job on my recent move.Steve and his team at North American Van Lines were professional, timely, and efficient. Most importantly the fees were exactly what they stated on the estimate. Highly recommend them.
Shirley Bartek
1762390068
Very good experience. Movers were professional, polite, friendly and handled all my belongings with care. Highly recommend them.
Amorosa Dama1
1760745882
Tomas and crew were Excellent Movers and are truly a valuable asset to your company!
Mark j
1760127706
Phil was great! Very knowledgeable, and very thorough. I have no doubt that our move will go flawlessly.
Nancy Makar
1759525461
Phil was extremely professional and knowledgable. He was thorough and easy to work with. I would highly recommend him.
Emilee Stein
1759152211
This was my third move with First Class and I would never use another company!!
Victoria Henderson
1758231655
Very happy with the services I received. Definitely professional and friendly I would definitely use them again!
Hannah Williams
1756071343
First Class accomodated every aspect of what was a complicated move that involved coming in and packing things after we had already left, picking up from two locations with smaller, shuttle trucks, reloading it all onto a big rig, then having to deliver it all to two different locations, again, in a smaller shuttle truck, which is no easy feat. As with any move, there were some unexpected surprises and things that had to be contended with along the way, but I can’t say enough about the crew who transported every single one of my earthly belongings across an array of states and delivered it all with such good cheer, competence, helpfulness and attentiveness. My thanks go out to them — Lazlo, Jose (aka “Papi”) and Mikey — for making something as fraught as a big move into such a positive experience and dealing with anything that came up along the way with great attitude and problem-solving skills. The delay we experienced due to a mechanical issue worked out to our benefit in the end, so don’t sweat the small stuff. Laszlo certainly didn’t and we just can’t say enough about them. They worked tirelessly with good cheer and genuinely like working together — all of which made an incredible difference and left everyone on our end with big smiles on our faces which is something you don’t expect to be wearing after going through one of life’s more trying ordeals. They took care of everything and magically made making a major geographical move into a memorably happy experience. They also became local celebrities here, astonishing everyone by getting their trucks in over some notoriously precarious hills. They deserve kudos all around!I shouldn’t fail to mention how I wound up choosing North American. I had used them over a decade before to move to their home base of Florida from up north and also had nothing but praise for the people involved in that move and North American as a national company. After all of the stories of awful things happening with peoples’ things going missing, being held to ransom or disappearing or being destroyed, I decided to get quotes from two additional companies, because my move was complicated and involved not only all of the logistical complexities mentioned above, but transporting a Sleep Number bed, a car, some large paintings and a rather heavy incumbent stepper and sleep recliner. The first company told me that they didn’t transport vehicles and didn’t KNOW how to break down Sleep Number beds, so I would have to find other people to do those things on my own. I felt the move spiraling out of control already. Steve Gates arrived on time and presented in a very professional manner and dress that we haven’t seen in a very long time. He asked questions about the details of my move and told me First Class had people to do all of these things — disassemble the Sleep Number bed, crate the art and ship the car — and all of it would be included in their price quote and not to worry about all of the difficult logistics I outlined of how my dream move would unfold, that they would take care of everything. The third company (which advertises extensively on TV, widely promoting the safety aspects of their services) said they could also take care of all of these things for me, but their quote came in at DOUBLE what First Class’s was, while the other company, was 30% more expensive without the car or the bed. In fact, First Class/North American’s quote was only $1,200 higher than my move with North American 11 years ago, even though I have twice the stuff now and a much bigger car and art to be crated — astonishing! Amazingly good value for the money and expertise, so, of course, I went with them and I hope you will, too!
Robert Juman
1755557003
Denise, Kelly, and especially Felicia took great care of us and made sure the move went off without a hitch. Felicia in particular goes the extra mile (no pun intended) to make sure the move goes smoothly.
Melanie Love
1754935519
Awesome move. Couldn't have been better coordinated. Kelly McNally walked us through the entire move, was able to visit on day of loading, step-by-step she was with us all the way. Kelly helped us move our brother and sister-in-law to Washington State. It was a small move, but could have been very overwhelming as they are in their 70's. Thank you so much Kelly and Michael (the driver) was awesome. He moved them in on Sunday, set things up, and made sure was all good.Thank you again
chris wolfe
1754924427
I have had several horrifying experiences with movers in the past. I found first class on the Better Business Bureau website. My experience truly was first class from my first call to get a quote until the time my movers left. Thomas was the Head of the two man crew that performed the move. He was very communicative And he and his partner were extremely efficient. It went smooth and they were flexible with any special requests I had. Kelly was my moving coordinator and was amazing as well. She made sure I had no further questions prior to the move and when she called on moving day to see how it was going so far I told her it was actually already done and had nothing but praise to say to her. I will definitely use this company again in the future and highly recommend it to anyone reading this.
Ken K
1753991898
I just recently had the pleasure of using First Class Moving Systems to move from Mechanicsburg, PA to North Myrtle Beach, SC. The entire process was made extremely easy using a video app to walk around my home denoting that was moving and what was not (sold, given away or trashed). The lead coordinator Angle Vanderwood was extremely knowledgeable, easy to work with and able to manage every question I had. I actually had a preliminary moving estimate done, and as I got closer to the move date, and a second move estimate done, having reduced the amount of items to be move. I was also able to prepack several items which saved me money that I would have had to expend crating them. Angel connected me up with Danielle Havens, my relocation coordinator. Danielle too was awesome. She was extremely easy to work with and did an outstanding job in keeping informed of the timing of the move, from packing and pick up, to delivery and unpacking. She coordinated my initial contact with the driver who was going to transport all my belongings to Myrtle Beach. Danielle, was in continuing contact with me from the arrival of the truck on moving day and was back in touch with me on arrival and unpacking day. The whole process couldn’t have gone smoother. My truck drive Benard was nothing but exemplary. He reached out almost a week before my move to ensure he had the right address, confirmed the pick up timing, and coordinated with both the initial team of packers, and coordinated the unloading and unpacking team. Benard was a consummate, professional, and engaging. From overseeing the loading and unloading of his truck, to performing and inventory and ensuring everything was perfect and secured for his transport. He was funny and engaging, and ensured the packing and unpacking teams worked together as a team. Moving is a very stressful event and everyone at First Class Moving Systems did everything in their prevue to make sure every was as stress freeI as possible. I even got a call from the COO of the corporation Will Fallon to touch base to ensure I was happy with their service. I can’t say enough about the excellent quality of service that First Class Moving Systems provided. They truly are First Class.Ken Kavanagh
Diane Lynne
1752712890
I made an appointment for 3PM on a Monday. No show -- no call. I called and was rescheduled for Tuesday at 2PM . On Tuesday at 10:30AM, Phil the agent called me and said he wanted to come at 11AM since he was ahead of schedule. I was at a meeting and had another one after that. I told him I was scheduled for 2PM and he insisted coming earlier. So I had to change plans and he came at 1PM. very rushed did not go over anything with me. Said he would e-mail me the results. I felt because I was a single woman that he was so unprofessional with me. I needed a one on one explanation. I called the next day and he did not give me the information I needed satisfactory. I still do not understand why It will take 3 days to load my 1 bedroom apartment that had very few items and 2 weeks to make my delivery. I am a Senior Citizen Single Woman and I need to have more respect. Definitely Not FIRST CLASS MOVERS!!!!!!
Lena Captan
1751900383
First Class is First Class!! Thank you to the Whole Team for making my move Easy!!
Judith Kiersky Sperling
1750187107
Difficult move from the Southwest (2 bedrm home) to a small apt in NYC. Danielle & hdr driver Danny took very good care of me & my things!
Valerie Ciudad-Real
1750173062
This was the best office move we have ever experienced! The crew were excellent and took great care of all items moved. I would recommend this company to anyone needing moving services!
Ryan Richey
1749767534
I could not say enough good about this company. From the initial estimate done by Phil, the coordination by Danielle, to the actual moving by Ricky and Derrick. The smoothest, professional, relaxed experience out of my 10+ moves. Nothing was damaged or broken. I cannot thank the people who made our dream of moving from Florida to North Carolina happen enough. 5 Stars and then some!
Joyce Paulin
1748986156
First class Moving Systems was first class all the way -starting with a very personable representative ,Steve Gates- he was knowledgeable- professional- a truly kind person who listened to all my concerns- he answered all my calls and texts and emails- promptly - the moving crew handled all My possessions in a professional manner - answered all my questions - they treated me and my Home with respect - they worked diligently as a team and didn’t waste time — moving can be stressful - Steve Gates and First Class Moving Systems made it less stressful-
Sherry Mouncer
1748971555
Phil puts you at ease and efficiently takes care of everything. He made it easy.
Zoraya Southward
1748898290
We used first class to move us from Orlando to Tampa and I was so impressed with the customer service, speed, and safety. Wally, Joe, and Danny were fantastic
Fabio Montoya
1748542054
First Class Moving Systems / North American Van Lines took charge of my family's move from Tampa to the Charlotte area. Final delivery was done on 5/25/25. The process started back in January with estimates and working out the logistics as we had to move twice because of early closing on our Tampa home. All along the First Class Team did deliver a First Class service. Danielle and her associates promptly addressed the so many questions I came up with. Packing and delivery, including a baby grand piano, were done professionally and with great care. Kudos to First Class Moving - Tampa for a job well done!!!
Karyn Lovekamp
1748358754
We are extremely pleased with this company. From start to finish we were impressed with their services. Phil responded to our initial call promptly, came and evaluated our belongings, and provided us with an accurate quote for our total cost. Danielle kept in contact with us before, during, and after the move. Reba and her crew were efficient and thorough with packing and loading. Eric was our driver/mover and stayed with the furniture from our Florida home to our new Virginia home. The movers unloading the truck were just as wonderful as those who loaded it! There has been follow-up, questions answered promptly, and never once did we feel as if we were rushed or brushed off. We cannot recommend this company highly enough.
Martin Hanrahan
1747749734
Good Morning,First Class Moving is exactly what the title rerads. From the the inital contact with Angel Vanderwood and submission of inventory, to the competitive bid, to securing of sevices, she was outstanding. The process of sharing on line your detailed inventory two weeks before the move was awesome. The scheduling through Danielle Havens was terrific. She was able to help eliminate the new owners anxst by povideing more help. The move from the 8th floor was smooth, professional staff was very accomodating and effecient. The moving staff worked very hard to help make the move painless. We had the truck arrive to our new home later than usual because of a late closing. Again the staff was effecient, friendly and very accomodating. It was a pleasure having First Class as our mover, I would hire them again in a heartbeat.
Erik Johanson
1747692662
It was a pleasure working with First Class Moving. Their team was incredibly thoughtful and professional throughout the process. Our items all arrived safely and with zero damage. The price was fair and there were no hidden fees or sales tactics. I would highly recommend First Class Moving to anyone involved in a move, whether local or long-distance.
D Sharp
1747324496
First Class Moving provided a hassle-free quote, and Steve was kind enough to come on-site to inventory everything we planned to move. He was flexible and accommodating, even with last-minute changes.Lazslo and his crew did an outstanding job. The entire team was helpful, respectful, and clearly dedicated to making the process smooth. Lazslo kept me informed every step of the way and handled my belongings with great care.What truly stood out was Lazslo's integrity. During the move, he found emergency money I had hidden and forgotten about. He could have easily kept it, and I would have never known — but he returned it without hesitation. That kind of honesty is rare and speaks volumes about his character.If you're looking for a reliable, honest, and hardworking moving team, do yourself a favor and request Lazslo and his crew. You won’t be disappointed!
Google Rating
4.3
Based on 237 reviews
First Class Moving Systems, Inc.
4.3
Carolyn Aulicino
1779549072
Our experience with First Class Movers was absolutely First Class! From the very first call to schedule the estimate, the estimate process with Phil who had extraordinary experience and insights to share, Barbara our relocation coordinator who was beyond effective and efficient, and the pick and delivery team members Kalu, Danny, Bobby, Marcellus and Kasey were hard working, attentive to every detail and a delight to work with. I would rate more than 5 stars if that was an option!
Johann Christoph Gaedertz
1779397727
The service was good, the estimation however was a bit in-transparent. The packing crews worked very quick, sometimes a bit too quick for the owners. Otherwise everything arrived without any scratches or damages and in time. This is a great result for a moving company !
Brenna Plankey
1777064208
Amazing company! Very professional, super quick and efficient. It was originally a two day move and they did it in one! Highly recommend this company, they really gave first class experience 👏🏼
Dennis Holloway
1776357755
Josh, Robert, and Marvin/Melvin did a great job packing our things. They were careful but efficient.
Mary Lanz
1775856297
Great moving company. They were very professional and careful with the contents. The company was very good at following up during every process of the move. Highly recommend!
G W
1774944257
What can I say but use them you want regret it.Starting with Phil G. Very honest and professional sales rep, then came Kelly and Mary the office staff that did exactly what Phil promised,then the icing on cake Richard the Semi truck driver and his very professional pacing crew that lasted from Tarpon Springs Fl to Fairborn ohio.tThis is something you don't do every day so take my recommendation use them
Joseph Scott
1774643101
Very pleased with all aspects of the move. Our driver, Eric James, was outstanding. The packing/load/unload crews on both ends of our FL to AR move were great and very accommodating to any requests we had. Kelly at the office handled logistics very well. Their price was very competitive. Good job all around! Highly recommend!!
Jennifer Brown
1774375322
Very dependable and super responsive in granting all my requests. The care and attention paid to ensure that all my items were packed safely wa
marlene sokol
1773942814
Great experience with First Class Moving! It started with Phil, who explained our options very clearly in a move that came with some complications (storing our belongings while we waited for the sale of our Tampa home to be final). Kelly was our contact after that. She was patient, attentive to detail and always empathetic. On Moving Day, Danny and his crew were wonderful. They were efficient, careful and professional on Day 1 in Tampa, which went smoothly; and at our destination, where things were not as smooth because an error at the storage site. But the moving team did not complain. Although we wound up with a slightly smaller storage unit, they made sure everything fit and was well cared for. From start to finish, communication was great and the company did all it could to minimize stress. I would absolutely use them again.
BLAIR CRAWLEY
1768853146
The movers did an amazing job packing things up carefully and moving it to the truckScott answered all my questions and did a great job explaining how it would all go town.
J.
1767924603
We just moved not too long ago and Kalu and Chris handled our moving very friendly and professional, they were very carefully with our furniture and everything else. We definitely recommend this company to anyone. Thank you guys!
Douglas King
1766608149
Phil Grindstead was very professional developing the inventory and quote for moving house hold items to an out of state location. He answered my questions and explained several other things related to the move.
Floridian Truth
1765896299
Terrible company. Poor service, everything damaged and wet from warehouse. Heard crew members telling horror stories of people and how this company runs.
Sheila Gleason
1764088463
I have moved numerous times within the US as well as internationally over the past 30 years and want to compliment Steve Gates and his team for doing a great job on my recent move.Steve and his team at North American Van Lines were professional, timely, and efficient. Most importantly the fees were exactly what they stated on the estimate. Highly recommend them.
Shirley Bartek
1762390068
Very good experience. Movers were professional, polite, friendly and handled all my belongings with care. Highly recommend them.
Amorosa Dama1
1760745882
Tomas and crew were Excellent Movers and are truly a valuable asset to your company!
Mark j
1760127706
Phil was great! Very knowledgeable, and very thorough. I have no doubt that our move will go flawlessly.
Nancy Makar
1759525461
Phil was extremely professional and knowledgable. He was thorough and easy to work with. I would highly recommend him.
Emilee Stein
1759152211
This was my third move with First Class and I would never use another company!!
Victoria Henderson
1758231655
Very happy with the services I received. Definitely professional and friendly I would definitely use them again!
Hannah Williams
1756071343
First Class accomodated every aspect of what was a complicated move that involved coming in and packing things after we had already left, picking up from two locations with smaller, shuttle trucks, reloading it all onto a big rig, then having to deliver it all to two different locations, again, in a smaller shuttle truck, which is no easy feat. As with any move, there were some unexpected surprises and things that had to be contended with along the way, but I can’t say enough about the crew who transported every single one of my earthly belongings across an array of states and delivered it all with such good cheer, competence, helpfulness and attentiveness. My thanks go out to them — Lazlo, Jose (aka “Papi”) and Mikey — for making something as fraught as a big move into such a positive experience and dealing with anything that came up along the way with great attitude and problem-solving skills. The delay we experienced due to a mechanical issue worked out to our benefit in the end, so don’t sweat the small stuff. Laszlo certainly didn’t and we just can’t say enough about them. They worked tirelessly with good cheer and genuinely like working together — all of which made an incredible difference and left everyone on our end with big smiles on our faces which is something you don’t expect to be wearing after going through one of life’s more trying ordeals. They took care of everything and magically made making a major geographical move into a memorably happy experience. They also became local celebrities here, astonishing everyone by getting their trucks in over some notoriously precarious hills. They deserve kudos all around!I shouldn’t fail to mention how I wound up choosing North American. I had used them over a decade before to move to their home base of Florida from up north and also had nothing but praise for the people involved in that move and North American as a national company. After all of the stories of awful things happening with peoples’ things going missing, being held to ransom or disappearing or being destroyed, I decided to get quotes from two additional companies, because my move was complicated and involved not only all of the logistical complexities mentioned above, but transporting a Sleep Number bed, a car, some large paintings and a rather heavy incumbent stepper and sleep recliner. The first company told me that they didn’t transport vehicles and didn’t KNOW how to break down Sleep Number beds, so I would have to find other people to do those things on my own. I felt the move spiraling out of control already. Steve Gates arrived on time and presented in a very professional manner and dress that we haven’t seen in a very long time. He asked questions about the details of my move and told me First Class had people to do all of these things — disassemble the Sleep Number bed, crate the art and ship the car — and all of it would be included in their price quote and not to worry about all of the difficult logistics I outlined of how my dream move would unfold, that they would take care of everything. The third company (which advertises extensively on TV, widely promoting the safety aspects of their services) said they could also take care of all of these things for me, but their quote came in at DOUBLE what First Class’s was, while the other company, was 30% more expensive without the car or the bed. In fact, First Class/North American’s quote was only $1,200 higher than my move with North American 11 years ago, even though I have twice the stuff now and a much bigger car and art to be crated — astonishing! Amazingly good value for the money and expertise, so, of course, I went with them and I hope you will, too!
Robert Juman
1755557003
Denise, Kelly, and especially Felicia took great care of us and made sure the move went off without a hitch. Felicia in particular goes the extra mile (no pun intended) to make sure the move goes smoothly.
Melanie Love
1754935519
Awesome move. Couldn't have been better coordinated. Kelly McNally walked us through the entire move, was able to visit on day of loading, step-by-step she was with us all the way. Kelly helped us move our brother and sister-in-law to Washington State. It was a small move, but could have been very overwhelming as they are in their 70's. Thank you so much Kelly and Michael (the driver) was awesome. He moved them in on Sunday, set things up, and made sure was all good.Thank you again
chris wolfe
1754924427
I have had several horrifying experiences with movers in the past. I found first class on the Better Business Bureau website. My experience truly was first class from my first call to get a quote until the time my movers left. Thomas was the Head of the two man crew that performed the move. He was very communicative And he and his partner were extremely efficient. It went smooth and they were flexible with any special requests I had. Kelly was my moving coordinator and was amazing as well. She made sure I had no further questions prior to the move and when she called on moving day to see how it was going so far I told her it was actually already done and had nothing but praise to say to her. I will definitely use this company again in the future and highly recommend it to anyone reading this.
Ken K
1753991898
I just recently had the pleasure of using First Class Moving Systems to move from Mechanicsburg, PA to North Myrtle Beach, SC. The entire process was made extremely easy using a video app to walk around my home denoting that was moving and what was not (sold, given away or trashed). The lead coordinator Angle Vanderwood was extremely knowledgeable, easy to work with and able to manage every question I had. I actually had a preliminary moving estimate done, and as I got closer to the move date, and a second move estimate done, having reduced the amount of items to be move. I was also able to prepack several items which saved me money that I would have had to expend crating them. Angel connected me up with Danielle Havens, my relocation coordinator. Danielle too was awesome. She was extremely easy to work with and did an outstanding job in keeping informed of the timing of the move, from packing and pick up, to delivery and unpacking. She coordinated my initial contact with the driver who was going to transport all my belongings to Myrtle Beach. Danielle, was in continuing contact with me from the arrival of the truck on moving day and was back in touch with me on arrival and unpacking day. The whole process couldn’t have gone smoother. My truck drive Benard was nothing but exemplary. He reached out almost a week before my move to ensure he had the right address, confirmed the pick up timing, and coordinated with both the initial team of packers, and coordinated the unloading and unpacking team. Benard was a consummate, professional, and engaging. From overseeing the loading and unloading of his truck, to performing and inventory and ensuring everything was perfect and secured for his transport. He was funny and engaging, and ensured the packing and unpacking teams worked together as a team. Moving is a very stressful event and everyone at First Class Moving Systems did everything in their prevue to make sure every was as stress freeI as possible. I even got a call from the COO of the corporation Will Fallon to touch base to ensure I was happy with their service. I can’t say enough about the excellent quality of service that First Class Moving Systems provided. They truly are First Class.Ken Kavanagh
Diane Lynne
1752712890
I made an appointment for 3PM on a Monday. No show -- no call. I called and was rescheduled for Tuesday at 2PM . On Tuesday at 10:30AM, Phil the agent called me and said he wanted to come at 11AM since he was ahead of schedule. I was at a meeting and had another one after that. I told him I was scheduled for 2PM and he insisted coming earlier. So I had to change plans and he came at 1PM. very rushed did not go over anything with me. Said he would e-mail me the results. I felt because I was a single woman that he was so unprofessional with me. I needed a one on one explanation. I called the next day and he did not give me the information I needed satisfactory. I still do not understand why It will take 3 days to load my 1 bedroom apartment that had very few items and 2 weeks to make my delivery. I am a Senior Citizen Single Woman and I need to have more respect. Definitely Not FIRST CLASS MOVERS!!!!!!
Lena Captan
1751900383
First Class is First Class!! Thank you to the Whole Team for making my move Easy!!
Judith Kiersky Sperling
1750187107
Difficult move from the Southwest (2 bedrm home) to a small apt in NYC. Danielle & hdr driver Danny took very good care of me & my things!
Valerie Ciudad-Real
1750173062
This was the best office move we have ever experienced! The crew were excellent and took great care of all items moved. I would recommend this company to anyone needing moving services!
Ryan Richey
1749767534
I could not say enough good about this company. From the initial estimate done by Phil, the coordination by Danielle, to the actual moving by Ricky and Derrick. The smoothest, professional, relaxed experience out of my 10+ moves. Nothing was damaged or broken. I cannot thank the people who made our dream of moving from Florida to North Carolina happen enough. 5 Stars and then some!
Joyce Paulin
1748986156
First class Moving Systems was first class all the way -starting with a very personable representative ,Steve Gates- he was knowledgeable- professional- a truly kind person who listened to all my concerns- he answered all my calls and texts and emails- promptly - the moving crew handled all My possessions in a professional manner - answered all my questions - they treated me and my Home with respect - they worked diligently as a team and didn’t waste time — moving can be stressful - Steve Gates and First Class Moving Systems made it less stressful-
Sherry Mouncer
1748971555
Phil puts you at ease and efficiently takes care of everything. He made it easy.
Zoraya Southward
1748898290
We used first class to move us from Orlando to Tampa and I was so impressed with the customer service, speed, and safety. Wally, Joe, and Danny were fantastic
Fabio Montoya
1748542054
First Class Moving Systems / North American Van Lines took charge of my family's move from Tampa to the Charlotte area. Final delivery was done on 5/25/25. The process started back in January with estimates and working out the logistics as we had to move twice because of early closing on our Tampa home. All along the First Class Team did deliver a First Class service. Danielle and her associates promptly addressed the so many questions I came up with. Packing and delivery, including a baby grand piano, were done professionally and with great care. Kudos to First Class Moving - Tampa for a job well done!!!
Karyn Lovekamp
1748358754
We are extremely pleased with this company. From start to finish we were impressed with their services. Phil responded to our initial call promptly, came and evaluated our belongings, and provided us with an accurate quote for our total cost. Danielle kept in contact with us before, during, and after the move. Reba and her crew were efficient and thorough with packing and loading. Eric was our driver/mover and stayed with the furniture from our Florida home to our new Virginia home. The movers unloading the truck were just as wonderful as those who loaded it! There has been follow-up, questions answered promptly, and never once did we feel as if we were rushed or brushed off. We cannot recommend this company highly enough.
Martin Hanrahan
1747749734
Good Morning,First Class Moving is exactly what the title rerads. From the the inital contact with Angel Vanderwood and submission of inventory, to the competitive bid, to securing of sevices, she was outstanding. The process of sharing on line your detailed inventory two weeks before the move was awesome. The scheduling through Danielle Havens was terrific. She was able to help eliminate the new owners anxst by povideing more help. The move from the 8th floor was smooth, professional staff was very accomodating and effecient. The moving staff worked very hard to help make the move painless. We had the truck arrive to our new home later than usual because of a late closing. Again the staff was effecient, friendly and very accomodating. It was a pleasure having First Class as our mover, I would hire them again in a heartbeat.
Erik Johanson
1747692662
It was a pleasure working with First Class Moving. Their team was incredibly thoughtful and professional throughout the process. Our items all arrived safely and with zero damage. The price was fair and there were no hidden fees or sales tactics. I would highly recommend First Class Moving to anyone involved in a move, whether local or long-distance.
D Sharp
1747324496
First Class Moving provided a hassle-free quote, and Steve was kind enough to come on-site to inventory everything we planned to move. He was flexible and accommodating, even with last-minute changes.Lazslo and his crew did an outstanding job. The entire team was helpful, respectful, and clearly dedicated to making the process smooth. Lazslo kept me informed every step of the way and handled my belongings with great care.What truly stood out was Lazslo's integrity. During the move, he found emergency money I had hidden and forgotten about. He could have easily kept it, and I would have never known — but he returned it without hesitation. That kind of honesty is rare and speaks volumes about his character.If you're looking for a reliable, honest, and hardworking moving team, do yourself a favor and request Lazslo and his crew. You won’t be disappointed!