When it comes to hiring a moving company, there are many questions people have regarding the services they’re going to receive. After all, moving is a complicated endeavor—and every moving company will work according to their own set of strategies and techniques that they’ve developed over their years in business.

As one of the leading moving companies in Florida, our team at First Class Moving—a Miami/Sunrise and Tampa moving company—is used to answering questions from potential customers about the professional services we provide for relocation. In this article, our trusted Florida movers will share some of our top FAQ’s to help you resolve any unanswered questions you may have about the process.

What Paperwork Must A Mover Provide?

Your mover must provide the following documents at the time of estimate or prior to the mover:

  • Copy of a written binding or non-binding estimate
  • Copy of the DOT publication "Your Rights & Responsibilities When You Move"
  • Information about the neutral dispute settlement/arbitration program information
  • Information on how to contact the mover for any questions you may have

What Is A Bill Of Lading?

A bill of lading a term that you will hear frequently during your move. The bill of lading is a contract for the move for you and the mover. This will be provided to you before your move starts. It is your responsibility to become familiar with the terms and sign it. Make sure that you keep this safe and with you until the move is complete and any claims are completed.

What Happens If My Items Are Not Picked Up Or Delivered On Time?

It is important to read your bill of lading to see what type of standards your movers will be held to. More than likely, they will be held to a "reasonable dispatch" requirements. This requires the movers to complete the transportation within a reasonable time during the dates laid out in the bill of lading. Inclement weather and other non-avoidable delays may be exempt.

Will I Be Reimbursed If My Goods Are Not Delivered As Promised?

This will depend on what the problem may be. A mover is not obligated to compensate the customer, however, in most cases if they are at fault, they will. It is important to file a claim as

quickly as possible to get the process started. Civil action can be pursued if the mover is non-compliant.

Will My Total Be The Same As My Estimated Quote?

This will depend solely on whether or not you have a binding or non-binding contract. A binding contract states that the move must be done for the estimated price. A non-binding contract will not bind the estimate to the total cost.

What Is An Order For Service?

An order of service is often confused with the bill of lading or contract. The order of service is simply an authorization for the movers to ship your items. It will include the estimated charge and any other special services you have ordered.

Expert Moving Services In Miami & Tampa Florida With nearly 20 years in business, First Class Moving and Storage has made a name for ourselves by providing top-notch moving solutions and world-class customer service. Offering a comprehensive menu of services for superior residential and commercial moves, including assembly & disassembly of furniture, temporary storage, and full-service packing and unpacking—and much more.

For more information about our personalized moving services, get in touch with our team today by giving us a call over the phone. Or, to get a free quote on your next move, fill out our online form for an in-house consultation and pricing estimate.