8110 Anderson Road Suite 100
The Relocation Coordinator (“RC”) is responsible for providing customer service, clerical and administrative support as well as coordinating shipments from different sales channels including consumer, military and/or corporate household goods shipments as well as office relocations and/or logistics shipments. You will report to and assist the customer service manager, CEO, and controller as well as assist revenue processing personnel in their daily duties using generally accepted accounting principles via the use of Mover’s Suite (“MS”). The RC is also responsible for overseeing booked orders from the point of sale and acting as the liaison between First Class and the customer throughout the relocation process. The RC duties may include but are not limited to: assuring all paperwork has been received from the salesperson, generating production paperwork, registering the order (within MS and the SIRVA Transportation System (“STS”)), coordinating third party services, confirming dates and services needed, re-affirming method of payment with customer, preparing paperwork for dispatch, setting and following tasks in Mover’s Suite, and generating invoices.
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