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The Military Relocation Coordinator (“MRC”) will primarily focus on the coordinating and overseeing of the military household shipments from the point of initiation through delivery. You will also be responsible for providing customer service, clerical and administrative support for different departments. This position will report to the Director of Military/Government Services.

Top applicants will be skilled verbal and written communicators with excellent presentation, customer service, time management, and computer skills with experience providing support to a busy office environment.

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If you have growth mindset and you thrive under pressure, you are probably a great fit for our team!

Responsibilities

  • Essential Duties and Responsibilities:
  • • Facilitate information flow and orchestrate services working directly with sales, Military bases, move managers, DSP, operations, crew members, and clients to effectively plan and implement services
  • • Receive, review, enter, and confirm project details, and service requests
  • • Manage data, spreadsheets, service agreements, and other documents as needed
  • • Document all details and communications relating to each shipment including (but not limited to) timelines, pricing, requests, changes, and shipper feedback
  • • Generate paperwork for move crews/drivers according to Military standards.
  • • Receive, review and record all completed paperwork to ensure company and government requirements have been met within a specified timeframe.
  • • Track timelines and document progress relative to established benchmarks
  • • Registering booked moves directly into multiple software platforms
  • • Handling and resolving customer issues to ensure customer satisfaction and maintain quality scores
  • • Verifying authorization and arranging third-party vendors for services we do not perform such as crating, pool table disassembly, window treatment services, washer/dryer hookup, chandelier service, etc.
  • • Maintaining strict confidentiality in performing the duties of the Relocation Coordinator, specifically related to prospects, customers, pricing, accounting and revenue information, etc.

Desired Skills

  • • Quickly and accurately process detailed data (can receive a high volume of data and pull out needed information without sacrificing the details)
  • • Great at Multi-tasking (Required)
  • • Able to prioritize tasks by urgency
  • • Capable of applying general/basic instructions to find solutions to similar situations
  • • Handles stress with a positive attitude
  • • Shows initiative/is able to suggest improvements on new or existing processes
  • • Willing to perform duties as needed/asked
  • • Willing to ask for assistance and provide assistance when needed
  • • Strong in professional communication
  • • Able to work independently to complete tasks without heavy supervision
  • • Strong organization skills (task management and follow through)
  • • Embraces change and has the ability to adapt

Benefits

  • Medical, Dental, Vision, 401k, Profit Sharing

Hours

40

Salary (in USD)

$16 to 17 Per Hour

Apply for Military Relocation Coordinator - In office position
  • Careers@movewithclass.com
  • Contact Hiring Manager

    Gayle Parker
    (813) 383-2118

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